Privacy Policy

MedMetrics Compounding Pharmacy (“MedMetrics RX,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.medmetricsrx.com, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Personal Information You Provide

• Contact information: name, email address, phone number, mailing address
• Provider registration: practice name, NPI, DEA number, state license, specialty, billing information
• Prescription refill requests: name, email, RX number, additional notes
• Communication records: emails, form submissions, and consultation booking information

Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs
• Device data: browser type, operating system, IP address
• Cookies: session cookies for site functionality (see Section 6)

We use collected information to:

• Process prescription refill requests and provider registrations
• Communicate with you about your orders, prescriptions, or inquiries
• Provide and improve our compounding pharmacy services
• Comply with legal and regulatory requirements, including state and federal pharmacy laws
• Protect against fraud, abuse, and unauthorized access
• Send service-related notifications (we do not send marketing emails without consent)

As a licensed compounding pharmacy, MedMetrics RX complies with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) we receive is handled in accordance with HIPAA’s Privacy Rule and Security Rule.

• PHI is only used for treatment, payment, and healthcare operations
• We maintain administrative, physical, and technical safeguards to protect PHI
• We do not sell or share PHI for marketing purposes
• You have the right to request access to, correction of, or restrictions on the use of your PHI

For a full copy of our Notice of Privacy Practices, please contact us at hello@medmetricsrx.com or call (480) 883-3800.

We do not sell, rent, or trade your personal information. We may share information with:

• Healthcare providers: to fulfill prescriptions and coordinate care
• Service providers: email delivery (Resend), hosting (Railway), and payment processors that assist our operations under strict confidentiality agreements
• Legal authorities: when required by law, subpoena, or to protect our rights and safety

Our website uses essential cookies for site functionality (e.g., session management). We do not use advertising cookies or sell data to third-party advertisers.

You can configure your browser to refuse cookies, but some features of our website may not function properly without them.

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption on all pages
• Secure, httpOnly session cookies
• Rate limiting and bot protection
• Input validation and sanitization
• Server-side authentication with signed tokens

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of non-essential communications

To exercise any of these rights, contact us at hello@medmetricsrx.com.

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: hello@medmetricsrx.com
• Phone: (480) 883-3800
• Address: 1075 W Queen Creek Rd Suite 7, Chandler, AZ 85248